Communication is becoming more and more key in today’s vacation rental marketplace. Companies like Glad to Have You and others provide tools for the traveler to make their experience as easy as possible. The vacation experience is one of information regarding the reservation, areas of interest, restaurants, activities, etc. and there is more and more competition than ever. Companies like Home Away are making it easier and easier for the owner of a property or condo to utilize a complete vacation rental system with online booking, credit cards, travel insurance, and they are moving towards providing these owners with names of people that can clean and maintain their home. Timeshare units are beginning to get into this mix also, with Home Away recently signing an agreement to work with a timeshare resort in Orlando that will bring over 9,000 time share properties into their inventory. For the professional property manager, that means lower income, and higher vacancy.