Solutions Engineer – Job Description
Classification
Exempt
Salary Type
Salary plus Commissions based on the commission structure outlined annually along with goals.
Reports to
Chief Operating Officer
Summary/Objective
The Solutions Engineer works with customers to understand their business goals, identify & present solutions, and ensure client retention. Solutions Engineers are friendly, well-spoken, and empowered by the opportunity to deepen Barefoot client relationships through highly consultative relationships. Ideal candidates for this role have used Barefoot Technologies’ applications extensively. They also have a breadth of functional experience within the Vacation Rental industry.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Identifies revenue opportunities within the client community through consultation meetings, marketing programs and other activities as needed.
- Manages new customer onboarding process, ensuring quality delivery, timely execution, and scope control of implementation projects.
- Application of industry knowledge through strategy-level consultations with customers, with comprehensive documentation of goals, challenges, and timetables.
- Exposition/Show staffing on an as-needed basis.
- Works closely with support, project managing, and escalating as appropriate, customer relationship issues.
- Engages in technical discussions with potential clients through demonstrations and presentations.
- Remains knowledgeable and up to date on changes and developments in the vacation rental management industry.
- Keeps sales team and management informed of all activity. This may require report generation.
Competencies
- Demo-capable level of understanding Barefoot Agent, related portals, and modules in the system.
- Deep understanding of Barefoot Partners, their functions and services, and their value proposition.
- Ability to handle a wide variety of tasks in any given day.
- Strong communication skills.
- Strong documentation/organizational skills
- Team selling.
- Technical understanding of all software tools needed to track sales and communicate as a remote worker.
Quarterly & Annual Goal Specifics
Provided at the beginning of each year/quarter.
Supervisory Responsibility
Prioritization of indirect reports as resources involved in supporting customer issues and onboarding projects.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position which operates during normal business hours. Some extended days may be required on an exception basis.
Travel
This position requires up to 40% travel.
Required Education and Experience
- Bachelor's degree in a technical or business discipline or equivalent experience.
- A minimum of two years in a sales or sales support role.
Preferred Education and Experience
- Experience in the vacation rental management and or real estate industry.
- Experience in customer service, public speaking and/or training roles in technology companies.
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please email Drew at Drew@barefoot.com for more information or your resume if interested in the position.
