Technical Support Services
Once the Barefoot application has been set up for your office, the Technical Support Services group is the critical link between Barefoot and you. Barefoot seeks to align itself with customers' needs and application usage objectives in order to create a high level of customer satisfaction.
Barefoot Support Solutions organization is available to clients at any time to identify and discuss business needs and requirements for the deployment of Barefoot product solutions.
Providing world-class support services through Barefoot Technical Support, Barefoot's professional support staff employs state-of-the-art tools and techniques (e.g., customer service management software, Internet based support tools and electronic mail) to ensure the prompt and accurate resolution of all customer service requests.
Objectives:
- To enable the customer to contact a support engineer as quickly as possible
- To minimize the time between initial support contact and resolution of the problem.
- To maintain the highest level of customer satisfaction.
Maintenance Plans:
To assist the various needs of our customers, we offer the following support options:
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Barefoot Basic: |
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24 x 7 On-Line Problem Reporting via the web and e-mail |
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24 x 7 Access to On-Line Help and Knowledge Base Articles |
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Barefoot Premium: |
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24 x 7 On-Line Problem Reporting via the web and e-mail |
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24 x 7 Access to On-Line Help and Knowledge Base Articles |
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Direct Phone Access to Barefoot Customer Engineers (9-5) |
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Service Level Agreement for Issue Resolve |
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Barefoot Enterprise: |
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24 x 7 On-Line Problem Reporting via the web and e-mail |
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24 x 7 Access to On-Line Help and Knowledge Base Articles |
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Direct Phone Access to Barefoot Customer Engineers (9-5) |
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Service Level Agreement for Issue Resolve |
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Data backups sent to you on scheduled x day rotations |
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Scheduled On-Site customization and consulting |
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Data Services: |
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Data backups sent to you on scheduled rotations |
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Please refer to your account representative to determine which plan will best meet your needs.
Barefoot also offers complete training, customization, and data services.
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