I thought I would have some fun with the great “holiday” of Halloween this month. I have written and countless others have written about the paying guest, how valuable they are, focusing on making them repeat guests, and doing everything you can to enrich their experience with things you can control. However; what happens when your guest becomes a trick and not a treat? Let’s take a look at some nightmarish scenarios I found online. I am not sure if these are urban legend, if they have been embellished or if they are true. Anyway…It was a dark and stormy night…
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